PRO HOT TOOLS
Luxe Press-on Nails
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Frequently asked questions
What is the return policy?
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. A 15% restocking fee will be required as well as shipping charges.
To start a return, you can contact us at vanitybrandservices@gmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at vanitybrandservices@gmail.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at vanitybrandservices@gmail.com.
When will I get my order?
Processing & Production Extensions
Ready Stock: Dispatched quickly if items are already pre-made in inventory.
Custom Orders/Not In Stock: Requires 3 to 5 days for processing, sorting, and wefting.
Quality Check: OfficialVainBeauty reserves the right to conduct quality checks on all orders before they are delivered to you locally. This process will typically take 1-2 full business day(s). This step is non negotiable we advise if you cannot be patient please skip patronizing us.
Transit & Delivery Times
Global Shipping: Handled via express carriers (such as FedEx, DHL, UPS). Usually consist of 3-7 Business Days to reach the United States and clear Customs.
Domestic/Local Shipping: OfficialVainBeauty will conduct a 1-2 business day quality check on all items to ensure client satisfaction and ship out via Fedex Express or USPS Priority shipping 1, 2, or 3 day options.
Estimated Delivery: Generally takes 10 to 15 total business days from order confirmation to arrival, depending on international transit and customs clearance for all hair orders.
Styling products/ Hot tools 7-10 business days.
Press on Nails 7-14 Business Days.
Custom Press on Nails of photos submitted by the client will approximately 7-21 business days. Nail techs have to schedule you submission around their existing clients. Please plan accordingly.
Please note all collections offered by OFFICIALVAINBEAUTY do not originate from the same places and shipping will reflect that at check out.
How much does shipping cost?
LOCAL DELIVERY AND TARIFFS ARE PAID BY OFFICIALVAINBEAUTY.
Shipping fees are calculated separately to keep our prices as affordable as possible for our clients.
They are strictly based on International Shipping to the United States from each of our business partners. As we expand our goal is to cover shipping expenses as much as possible for our clients. Shipping costs are a set rate that will not go away.
Please note all collections offered by OFFICIALVAINBEAUTY do not originate from the same places and shipping will reflect that at check out.